Privacy Policy

Introduction

Last updated: October 2026.

• Welcome to the Clontarf Castle Hotel Privacy Notice.
• Clontarf Castle respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we look after your personal data when you visit our website, clontarfcastle.ie (regardless of where you visit it from), stay or dine with us, or get in touch, and tells you about your privacy rights and how the law protects you.
• This Privacy Notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this Privacy Notice.

1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. GLOSSARY
11. DEFINITIONS OF YOUR LEGAL RIGHTS

1 Important information and who we are

1.1 Purpose of this Privacy Notice

• This Privacy Notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you provide when you make a booking, reserve a table, sign up to our newsletter, send us an enquiry, use our Lost & Found form, or contact us about a wedding, event or conference.
• This website is not intended for children and we do not knowingly collect data relating to children.
• It is important that you read this Privacy Notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.

1.2 Controller

• This Privacy Notice is issued on behalf of Clontarf Castle Ltd (“we”, “us” or “our”), of Castle Avenue, Clontarf, Dublin 3, Ireland, D03 W5N0, which is the controller and responsible for this website. Clontarf Castle Hotel is part of Tifco Hotel Group.
• If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact us at compliance@tifcohotels.ie.
• You have the right to make a complaint at any time to the Data Protection Commission (“DPC”), the Irish supervisory authority for data protection issues (www.dataprotection.ie). We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so please contact us in the first instance.

1.3 Changes to this Privacy Notice and your duty to inform us of changes

• We keep this Privacy Notice under review and will change the “last updated” date at the top when we update it. The version on this page is the current one.
• It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

1.4 Third-party links and content

This website includes links to third-party websites and shows some content provided by other companies, such as maps, videos, booking tools, our Instagram feed and guest reviews from Google and TripAdvisor. Clicking on those links, or loading that content, may allow third parties to collect or share data about you. We do not control these third parties and are not responsible for their privacy notices. When you leave our website, we encourage you to read the privacy notice of every website you visit. We explain which pages load content from other companies, and when, in our Cookie Policy.

2 The data we collect about you

2.1 Types of data

• Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
• We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, title and similar identifiers.
• Contact Data includes billing address, email address and telephone numbers.
• Financial Data includes payment card details. Payments for bookings are taken through our booking engine and payment providers; we do not store full card details on this website.
• Transaction Data includes details about payments to and from you and other details of the bookings, vouchers and other services you have purchased from us.
• Enquiry Data includes the content of what you send us, for example the message you write in an enquiry, or the description of an item and where you think you lost it in our Lost & Found form.
• Application Data includes the information you send our HR team when you ask about or apply for a job, such as a CV.
• Technical Data includes internet protocol (IP) address, browser type and version, device and operating system, the pages you request and the date and time of your visit.
• Usage Data includes information about how you use our website, such as the pages you view, how long you stay, how you arrived, your approximate location and how you move around and interact with pages. We only collect it through analytics tools if you choose to accept them in our cookie banner.
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

• We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity.
• We do not collect any Special Categories of Personal Data about you through this website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). If you choose to tell us about, for example, a dietary requirement or an access need, we use that information only to look after you.

2.2 If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to reserve a room for you). In this case, we may have to cancel a booking you have with us but we will notify you if this is the case at the time.

3 How is your personal data collected?

We use different methods to collect data from and about you, including through:

3.1 Direct interactions

You may give us your Identity, Contact, Financial and Enquiry Data by filling in forms or by corresponding with us by post, phone, email or in person. This includes personal data you provide when you:

• make or manage a booking, or reserve a table;
• sign up to our email newsletter;
• ask us about a room or suite (including a request for the King or Royal Suite), a wedding, an event, a conference or a brochure;
• submit our Lost & Found form;
• email our HR team about a job;
• give us feedback, or otherwise contact us.

3.2 Automated technologies or interactions

When you visit this website, our servers and our hosting and security provider automatically record Technical Data about your visit (such as your IP address, browser type and the pages you request). We use this to keep the website secure and working. If you accept cookies in our cookie banner, we also use analytics tools (Google Analytics and Microsoft Clarity) that collect Usage Data about how you use the website, and advertising and marketing tags (Google Ads, the Meta pixel and Bing) that record that you visited and which pages, enquiry forms and brochures you used, so that we can measure and improve our advertising. Some pages also show content from other companies, such as maps, videos, our Instagram feed and guest reviews, and your browser connects to those companies to load it. We only do these things after you accept in our cookie banner (or press the button on that content). Please see our Cookie Policy for details.

3.3 Third parties or publicly available sources

We may receive personal data about you from third parties as set out below:

• Contact, Financial and Transaction Data from our booking engine, reservation and payment service providers when you make a booking or reserve a table.
• Technical Data from our website hosting and security providers.

4 How we use your personal data

4.1 Lawful basis

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances where:

• we need to perform the contract we are about to enter into or have entered into with you;
• it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
• we need to comply with a legal or regulatory obligation.

We rely on your consent to send you our email newsletter and other electronic marketing. You have the right to withdraw consent to marketing at any time by using the unsubscribe link in any email, or by contacting us at compliance@tifcohotels.ie.

4.2 Purposes for which we will use your personal data

• We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
• Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at compliance@tifcohotels.ie if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

4.3 Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing. We have established the following personal data control mechanisms set out in paragraphs 4.4 to 4.8.

4.4 Our newsletter and offers

• If you sign up to our newsletter, we will use your name and email address to send you news and offers from Clontarf Castle Hotel. We do this because you have asked us to and you have given us your consent.
• We do not use automated decision-making or profiling to decide what to send you.

4.5 Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside Clontarf Castle and Tifco Hotel Group for marketing purposes.

4.6 Opting out

• You can ask us to stop sending you marketing messages at any time by using the unsubscribe link in any email we send, or by contacting us at compliance@tifcohotels.ie.
• Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a booking, a reservation or other transactions, or to service messages such as booking confirmations.

4.7 Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about cookies and similar technologies, please see our Cookie Policy.

4.8 Change of purpose

• We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at compliance@tifcohotels.ie.
• If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
• Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5 Disclosures of your personal data

5.1 Who we share your data with

• We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4.2 above:
• Internal Third Parties as set out in the Glossary.
• External Third Parties as set out in the Glossary.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.

5.2 The services we use on this website

So that you know who is involved, these are the main providers that handle personal data for us through this website:

• Booking engine (Avvio). When you search for or make a booking, you use our booking engine, which runs on secure.clontarfcastle.ie. It handles availability, your booking details and payment.
• Table reservations (ResDiary). If you reserve a table through the booking window on our dining pages, your details go to our restaurant reservations provider.
• Newsletter and guest communications (Revinate). Our newsletter sign-up form sends your name and email address to Revinate, which holds them for us and sends our emails. Its form script loads only when you start to fill in the form.
• Website hosting, delivery and security (Cloudflare). Cloudflare delivers this website and its images, and helps protect it against attack. Our content management system is hosted on a server operated by a hosting provider on our behalf.
• Email delivery (MXroute). When you send us a form, such as the Lost & Found form, our mail provider delivers the message to our team.
• Website analytics (Google Analytics and Microsoft Clarity). If you accept cookies, Google and Microsoft provide the analytics tools that tell us how the website is used, including heatmaps and session recordings.
• Maps, video and social content. Google (Google Maps and YouTube), Vimeo, Visrez (our 3D floor maps) and Instagram (Meta) provide content that appears on some pages. Our Cookie Policy explains when each loads.
• Guest reviews. Google and TripAdvisor provide the guest reviews shown on our Reviews page, including each reviewer’s public name, profile photo and review. We receive them from those companies; we do not collect them from you. Reviewers’ profile photos load from Google’s or TripAdvisor’s servers only after you accept cookies. Our Cookie Policy explains when each loads.
• Advertising and measurement (Google, Meta, Microsoft). If you choose “Accept” in our cookie banner, Google Ads, the Meta pixel and Bing receive information about your visit, such as the pages, enquiry forms and brochures you used, and may link it to your account with them. We never send them what you write in a form. See our Cookie Policy.
• AI chat assistant (buildmyagent.io).

5.3 How we protect your data when we share it

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6 International transfers

6.1 Transfers outside the EEA

Some of the providers listed above, including Cloudflare, Google, Microsoft, Vimeo and Meta, are based in or use systems in countries outside the European Economic Area (EEA), such as the United States. This means that some of your Technical Data, and any other personal data those providers handle for us, may be transferred outside the EEA.

6.2 How we protect it

Whenever we transfer your personal data out of the EEA, we make sure a similar degree of protection is given to it by ensuring that at least one of the following safeguards is in place: the country has been deemed to provide an adequate level of protection for personal data by the European Commission (including transfers to US companies certified under the EU–US Data Privacy Framework); or we use specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Standard Contractual Clauses). Please contact us at compliance@tifcohotels.ie if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7 Data security

7.1

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

7.2

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable supervisory authority or other regulator of a breach where we are legally required to do so.

8 Data retention

8.1

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8.2

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8.3

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and other legal purposes.

8.4

• If you sign up to our newsletter, we keep your name and email address until you unsubscribe or ask us to delete them.
• We keep enquiries, including Lost & Found enquiries, only for as long as we need to deal with them and for a reasonable period afterwards, and then delete them.
• We keep job applications and enquiries for as long as the recruitment process runs and for a limited period afterwards, unless you ask us to delete them sooner.

8.5

In some circumstances you can ask us to delete your data: see section 9 below for further information.

8.6

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9 Your legal rights

9.1

• Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

9.2

If you wish to exercise any of the rights set out above, please contact us at compliance@tifcohotels.ie. To ask for a copy of the personal data we hold about you, see also our Data Access Request page.

9.3

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

9.4

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

9.5

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10 Glossary

10.1 Lawful basis

• Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best offering and the best and most secure experience; we make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests; we do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law); you can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at compliance@tifcohotels.ie
• Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

10.2 Third parties

• Internal Third Parties means other companies in Tifco Hotel Group, based in the EEA, that provide IT and system administration, marketing and compliance services to Clontarf Castle.
• External Third Parties means:

• service providers acting as processors who provide booking, reservation, email, website hosting, security and IT and system administration services, including those listed in paragraph 5.2;
• professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors and insurers, who provide consultancy, banking, legal, insurance and accounting services; and
• the Revenue Commissioners, regulators and other authorities acting as processors or joint controllers, based in Ireland, who require reporting of processing activities in certain circumstances.

11 Your Legal Rights

You have the right to:

Request access: to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction: of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure: of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing: of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have a compelling legitimate ground to process your information which overrides your rights and freedoms.

Request restriction of processing: of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer: of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time: where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain offerings to you. We will advise you if this is the case at the time you withdraw your consent.